FAQ (Frequently Asked Questions)

Meeting platforms

BigBlueButton

Once you are dialed into a conference room by phone, the following key combinations are available:

Key 0 - Switch mute/unmute on or off.
Key * - Switch all audio functions on or off (including reception)
Key 3 - Increase transmit volume (telephone microphone)
Key 2 - Reset send volume to standard
Key 1 - Decrease transmit volume
Key 6 - Increase receive volume (phone speaker)
Key 5 - Reset receive volume to default
Key 4 - Decrease receive volume

In case of connection problems the following measures often help (perform in the given steps until the problem is "hopefully" solved):

perform a reload of the browser (Ctrl + F5),
restart the browser,
restart the computer.

When recording a video, it may take some time after the meeting until the video is available. If no video appears even after a longer waiting period, please contact our helpdesk with your login name as well as the room name:

E-Mail: help(at)umwelt-campus.de

If your problem is not listed here, or if you would like to add an entry, please send us an e-mail:

E-MAIL: help(at)umwelt-campus.de

IT-ServicePoint (Building 9917 / Room 112):
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fri. : 08:30 - 11:30 a.m.

E-mail and Phone:
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fr.: 08:30 - 11:30 a.m.

PC and printer rooms:
Mon. - Fri.: 07:00 - 22:00 p.m.
(in compliance with hygiene measures)

Please send an e-mail to

E-Mail: help(at)umwelt-campus.de

FAQ (Frequently Asked Questions)

Meeting platforms

BigBlueButton

University IT-Departments

Rules

legal notice