FAQ (Frequently Asked Questions)

E-Mail

3. How do I set up the Outlook app from Microsoft?

For setup, use your default e-mail address (not its alias) and your personal password. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

You must use Exchange as your account type. Setting it up as an Office 356 account with Shibboleth login will not work.

Settings:

  • Email Address: Default e-mail address
  • Incoming mail server / Exchange server: exchange.umwelt-campus.de
  • Domain\User: umwelt-campus\<login name>
  • Password: Password of your university account
  • Description: any
4. What is the best way to set up my e-mail client (Exchange protocol)?

If a connection via Exchange is possible, you should preferably use this protocol. Here, not only your e-mails, but also your contacts and calendar entries are synchronized with your end device.
Use your default email address (not your alias) and your personal password for the setup. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
5. Alternatively, how do I set up my e-mail client (IMAP protocol)?

If a connection via Exchange is not possible, it is best to use the IMAP protocol instead. Here, only the emails and no contacts or calendar entries are synchronized.
Use your default email address (not your alias) and your personal password to set it up. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
  • Encryption: Port 993 (SSL) (alternatively 143 (TLS / STARTTLS))
  • Outgoing e-mail server: smtp.umwelt-campus.de
  • Encryption: Port 587 (STARTTLS)
6. How to set up my e-mail client in case of emergency (POP3 protocol)

If your device does not support Exchange or IMAP as connection protocol, use the POP3 protocol instead. In this case, only the e-mails are retrieved and no contacts or calendar entries.
Use your default email address (not its alias) and your personal password to set it up. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
  • Encryption: Port 995 (SSL) (alternatively 110 (TLS / STARTTLS))
  • Outgoing e-mail server: smtp.umwelt-campus.de
  • Encryption: Port 587 (STARTTLS)

If your problem is not listed here, or if you would like to add an entry, please send us an e-mail:

E-MAIL: help(at)umwelt-campus.de

Opening hours

IT-ServicePoint (Building 9917 / Room 112):
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.

E-mail and Phone:
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fr.: 08:30 - 11:30 a.m.

PC and printer rooms:
Mon. - Sat.: 07:00 - 22:00 p.m.

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