IT-Support - Help

You can obtain instructions, support, assistance and individual advice via the channels listed below.

IMPORTANT: Whenever possible, use the general service addresses and telephone numbers listed here instead of the "private" addresses of the individual employees of the IT-Department. This is the only way to ensure that your matter is dealt with promptly, even if you are ill or on vacation.

Online (around the clock)

Our homepage is available to them at any time for researching instructions and assistance. The homepage of the computer center is divided into two sections: Students and Employees. Depending on the selection, an alphabetically sorted list with the offered services of the computer center follows.


In addition to instructions, you may find important advice from users for users in our FAQ:

FAQ: Frequently Asked Questions

E-mail (during opening hours)

You can reach our helpdesk during business hours at the following e-mail address:

E-Mail: help(at)

IMPORTANT: Please send us requests and messages preferably from your university address. This will make it much easier for us to provide support.

Phone (during opening hours)

You can reach our ServicePoint during opening hours at the following telephone number:

Phone: +49 6782 17 1717

In person (during opening hours and by appointment)

You will find our ServicePoint in building 9917 room 112. Please be sure to make an appointment before your visit by e-mail at help(at) or by phone at 06782 17-1717. Thank you for your understanding!

At the ServicePoint you will receive personal advice, valuable tips and quick help in case of problems. In addition, various adapters and cables from the IT sector are available for loan. For the submission of forms, please use our mailbox in front of the door to the computer center in building 9917 OG.

Opening hours

IT-ServicePoint (Building 9917 / Room 112):
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.

E-mail and Phone:
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fr.: 08:30 - 11:30 a.m.

PC and printer rooms:
Mon. - Sat.: 07:00 - 22:00 p.m.


Download: AnyDesk Client


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