FAQ (Frequently Asked Questions)

E-Mail

1. I always get the reply "undeliverable" when sending e-mails with attachments

Since especially outdated versions of Office documents are a frequently used gateway for viruses and Trojans, the mail servers of Trier University reject e-mails with these attachments (*.doc, *.xls, *.ppt) and inform the sender about the non-delivery. It is neither possible to send these attachments to external recipients nor to receive them from external senders.

Therefore we strongly recommend not to use old document versions in general but to save all documents in the current format (recognizable by the extensions *.docx, *.xlsx, *.pptx). Using the Save As function and selecting the current document version, you can easily convert old documents. Since current Office documents (*.docx, *.xlsx, *.pptx) reduce the risk of such a gateway, but do not completely exclude it, and unencrypted e-mails and their attachments can be spied out very easily, we generally recommend to avoid file attachments in e-mails and to use the private cloud storage recommended by the university (Alfresco, Seafile) for data exchange.

2. How can I create automatic filter rules (inbox rules)?

You can also use our instructions for automatic handling of SPAM e-mails as a template for your own inbox rules. You can find the instructions on the -> spam page.

 

3. How do I set up the Outlook app from Microsoft?

For setup, use your default e-mail address (not its alias) and your personal password. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

You must use Exchange as your account type. Setting it up as an Office 356 account with Shibboleth login will not work.

Settings:

  • Email Address: Default e-mail address
  • Incoming mail server / Exchange server: exchange.umwelt-campus.de
  • Domain\User: umwelt-campus\<login name>
  • Password: Password of your university account
  • Description: any
4. What is the best way to set up my e-mail client (Exchange protocol)?

If a connection via Exchange is possible, you should preferably use this protocol. Here, not only your e-mails, but also your contacts and calendar entries are synchronized with your end device.
Use your default email address (not your alias) and your personal password for the setup. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
5. Alternatively, how do I set up my e-mail client (IMAP protocol)?

If a connection via Exchange is not possible, it is best to use the IMAP protocol instead. Here, only the emails and no contacts or calendar entries are synchronized.
Use your default email address (not your alias) and your personal password to set it up. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
  • Encryption: Port 993 (SSL) (alternatively 143 (TLS / STARTTLS))
  • Outgoing e-mail server: smtp.umwelt-campus.de
  • Encryption: Port 587 (STARTTLS)
6. How to set up my e-mail client in case of emergency (POP3 protocol)

If your device does not support Exchange or IMAP as connection protocol, use the POP3 protocol instead. In this case, only the e-mails are retrieved and no contacts or calendar entries.
Use your default email address (not its alias) and your personal password to set it up. If you do not know the difference between your default email address and your alias, please read the following information -> e-mail - overview.

Server and protocols:

  • Incoming e-mail server: exchange.umwelt-campus.de
  • Encryption: Port 995 (SSL) (alternatively 110 (TLS / STARTTLS))
  • Outgoing e-mail server: smtp.umwelt-campus.de
  • Encryption: Port 587 (STARTTLS)
7. Where can I find more instructions and information?

Exchange-Dokumentation in german is available in PDF format. This also contains more information about the server addresses, ports and protocols used, and how to set up various clients.

If your problem is not listed here, or if you would like to add an entry, please send us an e-mail:

E-MAIL: help(at)umwelt-campus.de

Opening hours

IT-ServicePoint (Building 9917 / Room 112):
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fri. : 08:30 - 11:30 a.m.

E-mail and Phone:
Mon. - Th.: 08:30 - 11:30 a.m. and 12:30 - 16:00 p.m.
Fr.: 08:30 - 11:30 a.m.

PC and printer rooms:
Mon. - Fri.: 07:00 - 22:00 p.m.
(in compliance with hygiene measures)

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