FAQ (Frequently Asked Questions)

A list of email clients you can use can be found here → -> E-Mail-Clients.

Please note that only the Outlook mail client included with Microsoft Office can be used without concerns. All other apps and programs named Outlook may not be used for the university account. This recommendation naturally also applies to personal email accounts.

If an Exchange connection is possible, prefer using this protocol. This will synchronize not only your emails, but also your contacts and calendar entries with your device. Use your default email address (not your alias) and your personal password for setup. If you don't know the difference between your default email address and your alias, please read the following information -> E-Mail - Allgemeines.

If a Shibboleth login appears during the setup attempt, you can cancel the automatic setup without entering your credentials. Use manual configuration instead.

Server and protocols:

• Account type: Exchange
• Email address: Default email address
• Incoming mail server / Exchange server: exchange.umwelt-campus.de
• Domain\User: umwelt-campus\<User ID>
• Password: Your university account password

If an Exchange connection is not possible, use the IMAP protocol instead. This will only synchronize your emails and no contacts or calendar entries. Use your default email address (not your alias) and your personal password for setup. If you don't know the difference between your default email address and your alias, please read the following information-> E-Mail - Allgemeines.

If a Shibboleth login appears during the setup attempt, you can cancel the automatic setup without entering your credentials. Use manual configuration instead.

Server and protocols:

• Incoming mail server: exchange.umwelt-campus.de
• Encryption: Port 993 (SSL) (alternatively 143 (TLS / STARTTLS))
• Outgoing mail server: smtp.umwelt-campus.de
• Encryption: Port 587 (STARTTLS)
• Authentication method: Normal password

If your device supports neither Exchange nor IMAP as a connection protocol, use the POP3 protocol instead. This will only retrieve your emails and no contacts or calendar entries. Use your default email address (not your alias) and your personal password for setup. If you don't know the difference between your default email address and your alias, please read the following information -> E-Mail - Allgemeines.

If a Shibboleth login appears during the setup attempt, you can cancel the automatic setup without entering your credentials. Use manual configuration instead.

Server and protocols:

• Incoming mail server: exchange.umwelt-campus.de
• Encryption: Port 995 (SSL) (alternatively 110 (TLS / STARTTLS))
• Outgoing mail server: smtp.umwelt-campus.de
• Encryption: Port 587 (STARTTLS)

Use your default email address (not your alias) and your personal password for setup. If you don't know the difference between your default email address and your alias, please read the following information -> E-Mail - Allgemeines.

Unfortunately, automatic configuration does not work satisfactorily in the Gmail app. If a Shibboleth login appears during the setup attempt, you can cancel the automatic setup without entering your credentials. Use manual configuration instead.

Server and protocols:

• Account type: Exchange
• Email address: Default email address
• Incoming mail server / Exchange server: exchange.umwelt-campus.de
• Domain\User: umwelt-campus\<User ID>
• Password: Your university account password

You can also use our instructions for the automatic handling of SPAM e-mails as a template for your own inbox rules. You can find the instructions on the page -> SPAM.

To highlight external emails in colour in Apple Mail (macOS), please proceed as follows:

1. Start the Mail app.
2. Open the settings in the menu bar under Mail.
3. Navigate to the Rules section and select Add Rule.
4. You can freely select the description (recommendation: ‘RZHT external labelling’).
5. Now click on the From drop-down field for the condition and then on Edit Header List at the bottom. A new window will appear.
6. Click on the small + at the bottom left and then enter X-Policy-Bank. Exit the window by clicking OK.
7. Click on the From drop-down field for the condition again and select the newly created X-Policy-Bank entry.
8. You can leave the contains and enter EXTERNAL in the field behind it. The section should now be complete:
   If one of the following conditions is met: X-Policy-Bank contains EXTERNAL.
9. In the Move Message drop-down field, select Set Colour of Message instead.
10. Select any colour in which the external messages are to be marked and save the rule with OK. The section should now be complete:
    Perform the following actions: Set Solour of Background Yellow.

Microsoft provides instructions for this purpose: https://support.microsoft.com/de-de/office/erstellen-und-zuweisen-von-farbkategorien-a1fde97e-15e1-4179-a1a0-8a91ef89b8dc.

To highlight external e-mails in webmail (webmail.umwelt-campus.de) in colour, please proceed as follows:

1. Login to -> Webmail.
2. Click on any e-mail in your mailbox.
3. Open Categories in the menu bar at the top and select Manage Categories.
4. Click on the small + Add New Category at the bottom left.
5. Select a colour in the new window, enter EXTERNAL in the free text field and exit the window by clicking OK.

The selected colour is then also used in your local Outlook.